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Data Communication (SoftNET) Services

Under the Datacom Services Group (DSG), we provide a whole gamut of technical functions to support the Datacom services and to maintain the facilities at the center. This group looks after various activities in sub-groups viz. Planning, Provisioning & Pre-ordering, Operation & Maintenance, Value Added Services of the SoftNET Services, Projects, etc.

Advantage STPI ranges from our impressive infrastructure setup comprising of International Satellite gateways and fiber connectivity backed with self owned last mile network to an excellent track record of one of the best service quality and customer care.

Infrastructure

The largest C-Band Satellite Gateway in the region
Ku-Band Satellite Gateway
Fiber Capacity
IPLC Bandwidth on Satellite
IP Bandwidth on Optical Fiber
Last mile connectivity options on Fixed wireless and Terrestrial Lines

Service Quality

24 X 7 Helpdesk manned by technically qualified staff
Comprehensive SLA covering Uptime, latency and packet drops
Mean time of fault recovery less than 2 hours
State of the Art Fault Recovery Management System (FRMS)
Adequate spares

Customer Care and service

Account Manager/Single point of contact for customer
Online Customer support
Regular dispatch of Performance reports
Always share best practices with partners and customers

For any inquiries please contact:
Datacom Services Group (DSG)
Phone : 079-23287512
Email : gnr.tech@stpi.in
Postal Address:
STPG Complex, Ground Floor, Plot No. A/78/7/2, Flatted Factory Shed,
G.I.D.C. Electronics Estate, Sector-25, Gandhinagar - 382 024, Gujarat


STPI Gandhinagar Office: 9th Floor, GIFT One Tower, Block-56, Road-5C, Zone-5, GIFT City, Gandhinagar-382 355(Gujarat)
Tel: +91 079 66748531, 66748532 Fax:+91 079 66748533  E-Mail: gnr.info@stpi.in

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Page last updated on June 04, 2018